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Existing Relationship with YES BANK

Email ID

First Name

Customer ID

Phone Number

Last Name

Select Service/Product

Select Case Type

Select Issue Type

You may block your card / channel by calling our Contact Center (if not already done)

1800 1200 ( Toll free for mobiles & landlines in India)
+91 (22) 50795 101 (When calling from outside India)/ 18333800149 (USA)/ 18334910559 (Canada)/ 8000489153 (UK)/ 800035702510 (UAE)
Alternatively, you may also use our Mobile App or YES ONLINE (Net Banking) to block your Debit Card

For YES BANK Credit Cards, please call on 18001031212 (Toll Free for Mobile & Landlines in India)/ +91 (22) 50795 101 (When calling from outside India)

To report an unauthorized transaction (not done by you), please choose the below options

Product -Choose the relevant product
Case type -Transaction related
Issue type-Reporting of unauthorized transaction

Grievance Redressal Mechanism

Level 1

CALL US

Contact our Customer care team for quick assistance.

Banking Phone numbers:
1860 210 1200
1800 1200 (toll free)

ONLINE FORM

Please register your Query/request/ Complaint

Online form– link

https://yesorigins.yes.bank.in/ords/r/yesorigins/complaint-form/main

SPEAK TO OUR BRANCH

Speak to our Branch Manager for quick resolution on your complaint

Locate branch:

https://www.yes.bank.in/branch-atm-locator

WRITE TO US:

E-mail address:
yestouch@yes.bank.in

Level 2

If you are not satisfied with the resolution, contact our Grievance Redressal Officer quoting previous complaint number:

Ms. Sangeeta P
Head - Grievance Redressal

YES BANK Limited, YES BANK House,

Off Western Express Highway, Santacruz East,

Mumbai 400055

Email: head.grievanceredressal@yes.bank.in

Phone No: 022-50795173

Level 3

If the resolution provided at Level 2 does not meet your expectation, you can write to our Principal Nodal Officer quoting previous complaint number:

Mr. Bhupinder Pal Singh
(Principal Nodal Officer)

YES BANK Limited, YES BANK House,

Off Western Express Highway, Santacruz East,

Mumbai 400055

Email: principal.nodalofficer@yes.bank.in

Phone No: 022-50795174

Details of Nodal Officers:
https://www.yes.bank.in/nodal-officer

We would like to inform all our customers that our Bank is covered under the Integrated Ombudsman Scheme, 2021 of the Reserve Bank of India. Under this scheme, any grievance against the Bank, if not addressed within 30 days, can be addressed to the centralised Banking Ombudsman. The complaints under the Scheme made online shall be registered on the portal: https://cms.rbi.org.in

Grievance Redressal Mechanism

CALL US

Contact our Customer care team for quick assistance.

Banking Phone numbers:
1860 210 1200
1800 1200 (toll free)

SPEAK TO OUR BRANCH

Speak to our Branch Manager for quick resolution on your complaint.

Locate branch:
https://www.yesbank.in/branch-atm-locator

ONLINE FORM

Please register your Query/request/ Complaint.

https://yesorigins.yes.bank.in/ords/r/yesorigins/complaint-form/main

WRITE TO US

E-mail address:
yestouch@yes.bank.in

If you are not satisfied with the resolution, contact our Grievance Redressal Officer quoting previous complaint number:

Ms. Sangeeta P

Head – Grievance Redressal
YES BANK Limited, YES BANK House,
Off Western Express Highway, Santacruz East,
Mumbai 400055

Email: head.grievanceredressal@yes.bank.in

Phone No: 022-50795173

If the resolution provided at Level 2 does not meet your expectation, you can write to our Principal Nodal Officer quoting previous complaint number:

Mr. Bhupinder Pal Singh

(Principal Nodal Officer)
YES BANK Limited, YES BANK House,
Off Western Express Highway, Santacruz East,
Mumbai 400055

Email: principal.nodalofficer@yes.bank.in

Phone No: 022-50795174

Details of Nodal Officers:
https://www.yes.bank.in/nodal-officer

Bank safely with iris by YES BANK

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